Helpful Tips

Helpful Tips

Tips for Scheduling Transportation Services

  • Call your doctor’s office to set up your appointment date and time. The sooner you contact Kid One with an appointment date and time, the better.
  • Transportation can be scheduled up to 30 days in advance of your appointment.
  • A bilingual patient coordinator is available for Spanish-speaking clients
  • To schedule transportation, call 205.978.1000 or 800.543.7143 and press Option 1 for Transportation Services, then Option 1 again to schedule a ride. Please be sure to have the name of your health care provider/doctor available, as well as their address and phone number.
  • Transportation may also be scheduled via our website. Click on Request a Ride.
  • Once a ride has been scheduled, Kid One will call the day before your scheduled appointment to inform you of your pick up time (these calls are typically made in the early afternoon hours). Please be aware that all clients should be ready at their scheduled pick up time and destination so that our drivers can promptly arrive at the next scheduled location. Drivers are allowed to wait no more than five (5) minutes so that all families may arrive at their appointments on time.
  • Please remember that all Kid One clients under the age of 19 must be accompanied by a responsible adult. Cases involving special circumstance will be considered on an individual basis.
  • When your family has arrived at the appointment location, the driver will give you a card and directions to assist you in calling Kid One for your return trip home. Always notify our Scheduling Dept. in advance if return transportation is not needed. Failure to do so will be noted as a late cancellation.
  • When your appointment is complete, please call 205.978.1000 or 800.543.7143, select Option 1, then selection Option 2 to speak with our dispatcher and notify him/her that you are ready to return home. After speaking with the dispatcher, please return to the lobby or waiting area to await your driver. Please keep in mind that Kid One serves a large area of the state and an arrival time cannot be guaranteed. We greatly appreciate your patience and understanding, as our goal is to reach each family as quickly as possible.
  • If you are a Medicaid recipient, contact the Medicaid office at 800.362.1504 to request your voucher after you have scheduled a ride with Kid One. It is mandatory that Medicaid recipients present this voucher when riding with Kid One. If you are unable to receive the voucher prior to your pick-up date, please request that the voucher be sent directly to our office.
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3 Simple Steps to Kick up Your Income in 2014 December 30, 2013 By Joy Chudacoff Leave a Comment With only 41 days left in this year, now is the perfect time to plan your income goals for 2014 so you can enjoy the holidays and cross the threshold into the New Year with a confident plan of action. For those of you who find looking at your numbers similar to running nails down a chalkboard, you may find some resistance to this process, however I can guarantee this is time well spent and a bigger income can be yours if you follow this simple, easy process. This will take the guesswork out of how to achieve a big, bold income leap next year. Grab a piece of paper, a pencil and a calculator (or your smart phone) and take yourself through the three steps below: Step 1: Determine your current income stream List all your services and products you currently offer to your clients. Look back over this year and calculate how many of each service or
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